Cancellation Policy


You can cancel your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is given to you before the expiry of the deadline - also by returning the object. The period of notice commences after receipt of the information regarding cancellation; however, not before receipt of the goods by the recipient (with recurring delivery of the same type of goods, not before receipt of the first partial delivery) and also not before fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with Section 1 Paragraph 1 and 2 EGBGB (Introductory Act to the German Civil Code) and our obligations pursuant to Section 312g Paragraph 1 Clause 1 BGB (German Civil Code) in conjunction with Article 246 Section 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to comply with the deadline for cancellation. The cancellation is to be sent to:

R5 Store Europe
c/o Starhouse Vertriebs-GmbH
Falchenstraße 79
89233 Neu-Ulm - Germany

Returns are to send to the following address:

R5 Store Europe
c/o CMS Corporate Marketing Services GmbH
Berner Str. 53
60437 Frankfurt am Main - Germany

Consequences of cancellation
In the event of the cancellation being valid, the services received by both parties are to be returned and any benefits made (e.g. interest) are to be surrendered. If you cannot return or surrender the service received and benefits (e.g. advantages of use) or only in part or only in a deteriorated state, you must pay compensation to us in this regard. You must only pay compensation for the deterioration in the item and for benefits used if the usage or the deterioration is attributable to handling of the item that exceeds checking its properties and its functionality. By "checking its properties and its functionality" we mean the testing and trial use of the respective goods as is possible and usual in store business. Items that can be sent as parcels are to be returned at our risk. You must pay for the regular costs of the return if the delivered goods corresponds to your order and if the price of the item to be returned does not exceed an amount of EUR 40.00 or if the price of the item is higher and you have not yet paid the equivalent amount of a contractually agreed part-payment. Otherwise, the return of the item is free of charge for you. Items that cannot be sent by parcel will be collected from your home or business premises. Obligations for the reimbursement of payments must be met within 30 days. The deadline starts for you when you send your declaration of cancellation or the item and starts for us when we receive it.

End of the information about cancellation policy